FAQ
Frequently Asked Questions
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What are your average delivery times for Imported Air Freight Cargo?
10-14 days
What are your average delivery times for Imported Ocean Freight Cargo?
30-60 days
Do you have a minimum order requirement?
White label products, back orders, out of stock products may be tied to MOQ (minimum order quantity) requirements. Ordering products at MOQ may result in most convenient pricing. Products listed on the site can be purchased in any quantity.
Do you offer Express, Next Day Air or 2nd Day Air shipping?
We do offer a wide range of shipping options, including local pickup for most California residents, Ground Shipping and various expedited parcel shipping options. Larger orders qualify for cost effective pallet or full truck shipping rates. All shipping/freight charges are passed as a direct cost to the buyer.
Are all your products FDA approved?
Yes, we adhere to all domestic and international guidelines if you are
requesting a medical grade product and it requires FDA approval.
Do you work with multiple manufacturers or do you manufacture products?
CHA is a medical wholesale distributor. All products or services are outsourced. We work with multiple atested manufacturers and service networks directly to provide needed services and have ability to offer customized quality white label products.
Are your products or services source from the US or Abroad?
We have the ability to source from over 40 countries, depending on your needs.
What forms of payment do you take?
We take ACH, Wire, Credit Cards with a signed Credit Card Authorization
form or checks, however, payment must be cleared by our bank before the
product will be procured or shipped.
What is your turn around time for Custom Quotes?
We aim to respond in 24-48 hours from the time of submission for most products in our extended catalogue. For other products, our global teams work with our participating manufacturers in 40 countries and turn around time may be prolonged by the necessary time to scout quality suppliers, international holidays, time needed for quality controls and landed cost calculations. In this case the process may take weeks to complete.